Service Delivery and Scheduling Policy
Blue Moon Salon & Day Spa provides on‑site treatments at our Pittsburgh location and limited mobile services within a 15‑mile radius. Appointments are confirmed via email and text 24 hours in advance. Clients may reschedule without charge up to 12 hours before the booked time; later changes incur a $25 fee. Cancellations less than 12 hours prior are billed at 50% of the scheduled service price. For retail product orders, processing takes 1‑2 business days, with UPS Ground delivering within 3‑5 days to Pennsylvania addresses. Tracking numbers are emailed upon shipment. Returns of unopened products are accepted within 14 days for a full refund; damaged items must be reported within 48 hours for replacement. All services adhere to a satisfaction guarantee: if you are not fully relaxed after a session, we will offer a complimentary follow‑up within 30 days.